Donations Refund Policy

Donations Refund Policy

Effective Date: May 22, 2024

At CatCareFund.com, we value your generosity and commitment to our mission of helping cats in need. We understand that there may be occasions when you need to request a refund for a donation. This Donations Refund Policy outlines the process, conditions, and timeframes for requesting a refund. Please read this policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

We will consider refund requests for donations if:

  • The donation was made in error.
  • You have changed your mind about contributing to our cause.
  • The donation was not authorized by the donor.
  • There was an error in the amount donated.

2. Timeframe for Refund Requests

Refund requests must be made within 30 days of the donation date. Requests made after 30 days may not be eligible for a refund.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [Abdalhadibashiti@gmail.com] with the following information:
    • Your full name
    • Donation amount
    • Date of donation
    • Transaction ID (if available)
    • Reason for the refund request
  2. Our team will review your request and respond within 10 business days.

4. Processing Refunds

If your refund request is approved, we will process the refund to your original method of payment within 10 business days. You will receive a notification email once your refund has been processed.

5. Non-Refundable Donations

Please note that donations made in the following circumstances are non-refundable:

  • Donations made to specific fundraising events or campaigns that have already concluded.
  • Donations that have been used for their intended purpose as outlined in our mission.

6. Errors by CatCareFund

In the event that an error was made by CatCareFund or our payment processing system, we will rectify the error promptly and refund the full donation amount.

7. Contact Information

For any questions or concerns regarding your donation or refund, please contact our customer support team at: Email: Abdalhadibashiti@gmail.com Address: Amman, Jordan

8. Changes to This Policy

We reserve the right to update or modify this Donations Refund Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.